At Rivkah, we take pride in the quality and care that goes into each product. As our products are skincare items, we do not accept returns once they are opened or used. However, we do offer refunds under the following condition:
Refund Eligibility
You must provide a valid unboxing video showing the product defect or leakage from the moment the parcel is opened.
The video must clearly show the product condition and shipping label for verification.
Refunds are only applicable to products that are damaged or defective upon arrival.
How to Request a Refund
Email us at info@rivkahofficial.com or Whatsapp us +60125212573 at within 3 days of receiving your order.
Attach the unboxing video and your order number.
Once approved, we will issue a refund to your original payment method within 7–10 business days.
Non-Refundable Situations
No unboxing video provided
Products damaged due to improper handling after delivery
Allergic reactions (please review ingredient list prior to purchase)
If you have any questions, don’t hesitate to contact our customer support team at info@rivkahofficial.com